Shipping policy

Thank you for shopping with AGORA. We aim to process and deliver your orders as efficiently as possible. Please review our shipping policy below for important information about order processing, shipping timelines, and delivery.

1. Order Processing Time

All orders are processed within 3-4 HOURS after your order is placed and payment is confirmed.

Orders are processed on business days only (excluding weekends and public holidays, unless stated otherwise).
Orders placed after business hours may begin processing on the next business day.
During high-demand periods, promotions, or holidays, processing times may be longer.

Once your order has been shipped, you will receive tracking information (if available).

2. Shipping Methods Available

We may offer one or more of the following shipping options:

Standard Shipping
Express Shipping (if available)
Cash on Delivery (COD), if applicable
International Shipping (if applicable)

Available shipping methods may vary based on your delivery location and product availability.

3. Delivery Timeframes

Estimated delivery times:

Domestic Shipping

Standard Shipping: 10-15 BUSINESS DAYS
Express Shipping: 6-7 BUSINESS DAYS

International Shipping (if available)

International Delivery: NOT AVAILABLE

Please note:

Delivery times are estimates and not guaranteed.
Actual delivery may vary depending on location, courier performance, customs (if applicable), and other external factors.

4. Shipping Costs

Shipping charges are calculated as follows:

Standard Shipping: NO SHIPPING COST
Express Shipping: NO SHIPPING COST
Free Shipping on orders over ALL ORDERS

Shipping charges, if applicable, will be displayed at checkout before payment is completed.

5. Tracking Information

If tracking is available for your order:

You will receive a shipping confirmation email and/or SMS with tracking details once your order has been dispatched.
You can use the tracking number provided to monitor shipment progress through the courier’s tracking portal.

If you do not receive tracking information within 2 BUSINESS DAYS, please contact us at MANBIRBATTH916@GMAIL.COM .

6. Delivery Issues and Delays

While we aim for timely delivery, delays may occur due to circumstances outside our control, including:

Courier delays
Weather disruptions
High shipping volumes
Incorrect or incomplete shipping addresses
Customs processing (for international orders)
Remote-area delivery limitations

If your order is delayed or you experience a delivery issue, please contact us at MANBIRBATTH916@GMAIL.COM and we will assist you.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If incorrect or incomplete information is provided:

Delivery may be delayed
Additional shipping charges may apply
We may not be responsible for failed delivery caused by incorrect address information

Please contact us immediately if you need to update your shipping details after placing an order.

8. Lost, Stolen, or Damaged Packages

If your package arrives damaged, appears lost, or is marked delivered but not received, please contact us at MANBIRBATTH916@GMAIL.COM within 2 DAYS of the delivery date.

We will work with you and, where applicable, the shipping carrier to investigate the issue.

Resolution may depend on carrier confirmation and our store policies.

9. International Shipping (If Applicable)

We may offer shipping to select international destinations.