Refund policy

At AGORA, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The item must be returned in its original packaging with all accessories, tags, and manuals (if applicable)
  • Proof of purchase (order confirmation or receipt) is required

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

You may request a return within 2 DAYS of receiving your order.

  • Return requests made after this period may not be accepted
  • The return item must be shipped back within the approved return window once the request is confirmed

3. How to Initiate a Return

To start a return:

  1. Contact us at MABIRBATTH@GMAIL.COM with:
    • Your order number
    • Reason for return
    • Photos/videos (if the item is damaged or defective)
  2. Our team will review your request and provide return instructions.

Please do not send items back without approval.

4. Refund Process

Once your returned item is received and inspected:

  • You will be notified of approval or rejection of your refund
  • If approved, your refund will be processed within 6-7 DAYS

Refunds will be issued:

  • To the original payment method (for prepaid orders), or
  • Via alternative method (for Cash on Delivery orders), such as bank transfer or store credit

Processing times may vary depending on your bank or payment provider.

5. Exchanges

We may offer exchanges for eligible items.

  • Exchanges are subject to product availability
  • If the requested replacement is unavailable, a refund or store credit may be offered

To request an exchange, contact us at MANBIRBATTH916@GMAIL.COM

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 2 DAYS of delivery
  • Provide clear photos or videos showing the issue

We will arrange for:

  • Replacement (if available), or
  • Full refund (as per policy)

7. Non-Returnable Items

The following items may not be eligible for return:

  • Personal care or hygiene products
  • Items marked as final sale or non-returnable
  • Used or damaged items not caused by transit
  • Customized or personalized products
  • Digital products (if applicable)

Please check product descriptions for specific return eligibility.

8. Return Shipping Costs

Return shipping responsibility:

  • If the return is due to our error (damaged, defective, or wrong item):
    → We will cover the return shipping cost
  • If the return is due to customer preference (change of mind, etc.):
    → The customer may be responsible for return shipping costs

Shipping charges (if any) are non-refundable unless the return is due to our error.

9. Cancellations

Orders can be cancelled before they are shipped.

  • Once shipped, orders cannot be cancelled and must follow the return process

To request cancellation, contact us immediately at MANBIRBATTH916@GMAIL.COM.

10. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your bank or payment provider
  • If the issue persists, contact us at MANBIRBATTH916@GMAIL.COM

11. Contact Us

For any return or refund-related queries, please contact:

AGORA
Email: MANBIRBATTH916@GMAIL.COM
Address: HUNDAL

This policy is designed to be fair and transparent while ensuring a smooth experience for our customers.